Frequently Asked Questions

You may contact us at any time by emailing us at [email protected] or by using the form on our Contact Us page. Please check our responses to Customer Service Frequently Asked Questions below which may answer your question.  Check the FAQs tab on our product pages for questions about specific products.

ORDERING ONLINE

1. Is it safe to use my credit card on your site?
   Shopping at MyResqProducts.com is safe. Our site is protected by SSL encryption technology to prevent data theft. We use software which has an outstanding reputation for providing shoppers the safest, most secure shopping environment possible.
2. What forms of payment do you accept?
   We currently accept VISA, MasterCard, American Express, and Discover credit cards. It is our policy to not charge your credit card until we confirm your order has shipped. We also accept personal checks, money orders, and cashier’s checks.
3. Can I order items with Personal Checks, Cashier’s Checks or Money Orders?
   Yes but we will not ship your order until 10 days after receiving your payment. Please be sure to include your payment check a piece of paper listing your name, address, phone number, email address, and the products you wish to order. 
4. Do you accept backorders?
   We always try to keep inventory in stock. On those rare occasions when we do run out of stock, we will accept your order and ship it as soon as possible. Your charge card will not be charged until we ship your product.
5. Do you charge sales tax on any item?
   Most of our supplements are currently considered non-taxable items, however, there are some exceptions where states require tax to be charged. You will see tax for these items at checkout. 
6. Do you have stores we can visit or a catalog we can order?
   We do not have a retail store however you can request a catalog by filling out the catalog request form on our website.
7. What if a coupon code doesn't seem to work correctly?
   We do our best to make coupons work as expected. If a coupon is malfunctioning customer service will do their best to resolve the issue. In the instance that a coupon gives a greater discount or value than intended, we reserve the right to match the savings outlined in the offer or cancel the order to correct the savings as prescribed.  

SHIPPING

1. How long will it take to receive my order?
   For standard shipping in the United States, you should receive your order within 7-10 business days though many shipments arrive at their destination within a few days – particularly those on the east coast. We ship orders within one business day. Please allow additional time for shipments to APO/FPO addresses, US territories, Alaska, and Hawaii.
2. Do you ship to addresses outside the United States?
   Yes, we do ship internationally. The shipping fees will be calculated in your shopping cart. Additional custom fees, duties and other charges may need to be paid upon entry to your country or delivery to your address.
3. Do you ship to military APO/FPO addresses?
   Yes.
4. What do you charge for standard shipments on an order?
   The cost of regular shipping in the continental USA is $6.95 for all orders under $100 and FREE for all orders over $100.   Overnight shipping, two day shipping, and shipping internationally is extra.
5. Can I pick up my order?
   Yes. We offer pick up at our headquarters in Pennsburg, PA to accommodate our customers who live locally. Pick up times are Monday through Friday, 9 a.m. to 3 p.m. ET. Our address is 404 Main Street, Pennsburg, PA 18073 (next to Dunkin Donuts at the intersection of Main Street and Route 663).  If you wish to pick up your order, we recommend you place your order by calling 1-800-262-5483 to ensure your order is ready by your desired pick up date/time. Credit card payment is preferred; however, cash, check and money orders also are accepted.
   
   

PRODUCT QUALITY

1. Are Res-Q supplements safe?
   Every supplement we formulate, manufacture, and offer to you is always thoroughly researched and developed. At N3 Oceanic, Inc., the manufacturers of Res-Q supplements, we work long and hard to make sure every ingredient in every Res-Q product is pure, safe, and effective. We take pride in offering you natural supplements that meet or exceed pharmaceutical quality, purity and safety. Our manufacturing facilities operate under strict Good Manufacturing Practices (GMP) and are inspected by leading independent agencies to ensure purity and quality in every product we produce.

RETURNS & REFUNDS

1. How do I return a product and get a refund?
   We want you to be happy with your order! If you are unsatisfied in any way, you may return any product you order from us within 60 days of purchase for a full refund of your purchase price minus shipping fees. We prefer to have the product returned with the original invoice and would appreciate if you write on the invoice the reason for returning the product. The product can be shipped to: Res-Q Customer Service Returns PO Box 28 Red Hill, PA 18076