Shipping Rates & Policies

CONTINENTAL USA SHIPPING RATES 

REGULAR SHIPPING: shipping is free on orders of $75 or more within the contiguous USA. For orders under $75, we charge a flat fee of $6.95. Regular shipments arrive 7 to 10 business days after shipment with Monday through Saturday delivery. Our regular shipping service is called FedEx Ground Economy.  

Due to the high amount of orders placed on holidays and during annual sale events, please allow extra time for shipping.

ALASKA, HAWAII & USA TERRITORIES: Shipping charges will be calculated in your shopping cart and will depend on the weight of the order. Please allow 14 – 21 business days for shipments to arrive.

EXPEDITED SHIPPING:  In addition to, Regular shipping, expedited shipping services are available for an additional charge. The shipping charges are automatically determined and displayed in your shopping cart so you may select any desired shipping option.  Orders received by noon will be shipped that day. An order recieved after 12 p.m. will be shipped the following business day. 

• FedEx Priority Overnight - Arrives by 10:30 a.m. one business day AFTER being shipped from the warehouse, Monday through Friday
• FedEx Standard Overnight - Arrives in one business day AFTER being shipped from the warehouse, Monday through Friday
• FedEx 2-Day - Arrives in two business days AFTER shipping from the warehouse, Monday through Friday
• FedEx Home Delivery - Arrives in 2-8 business days, depending on your location, AFTER shipping from the warehouse, Monday through Friday
• For delays with your expedited shipping, please contact the shipping provider; in-transit package delays do not qualify for a refund of shipping fees.

        Though usually accurate, estimated arrival dates are not guaranteed.  Weather delays and other unforeseen circumstances may impact delivery times.  

SHIPPING NOTES 

• All orders are usually shipped the next business day from our warehouse in eastern Pennsylvania.
• Business days are Monday through Friday excluding federal holidays.
• Free shipping is based on the value of total merchandise ordered after discounts are subtracted.
• APO/FPO, military bases and USA territories should allow 10-14 days for shipments.  Expedited shipping is not available.
• Rural area delivery may take additional transit time.
• Service guidelines and guarantees by FedEx do not apply in the event of severe weather conditions.
• It is NOT possible to change or cancel an address or shipping method once an item has left our warehouse.
• Shipping fees will not be refunded for returned packages.
• FOB shipping point.

INTERNATIONAL ORDERS

Select the country destination in the shipping cart and your shipping charges will be automatically calculated and displayed.  You usually should receive your order in 5-15 business days depending on how fast the Customs Department in your particular country clears your order.  You will receive an email with tracking information about your order after it is shipped.  All orders are "FOB shipping point".

Due to the unpredictable nature of shipping around the world, we cannot guarantee shipping times. Once an international order is placed, it cannot be canceled or refunded. We do not accept any returns of international orders nor do we issue refunds for international orders.  

Customers outside the United States may be subject to additional fees and charges.  Please be aware of local customs and importation laws before placing your order as you may be required to pay additional fees after the shipment arrives in your country.

Before ordering, please be sure to check if any vitamins, herbs or supplements are prohibited from entering your country. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Res-Q, you are considered the importer of record and must comply with all laws and regulations of the country to which you are receiving/sending the goods.

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING

1. How long will it be before I receive my order?
   For standard shipping in the United States, you should receive your order within 7-10 business days, though many shipments arrive at their destination within a few days,  particularly those on the East Coast. Please allow additional time for shipments to APO/FPO addresses, US territories, Alaska, and Hawaii.
2. Do you ship to addresses outside the United States?
   Yes, we do ship internationally. The shipping fees will be calculated in your shopping cart. Additional custom fees, duties, and other charges may need to be paid upon entry to your country or delivery to your address.
3. Do you ship to military APO/FPO addresses?
   Yes.
4. What do you charge for standard shipments on an order?
   The cost of regular shipping in the continental USA is $6.95 for all orders under $75 and FREE for all orders over $75 shipped within the contiguous USA. Overnight, two-day, ground, and international shipping are available for an additional fee.